At Partstronic, we want you to be confident in your purchases. This policy outlines our warranty and return options for all computer parts purchased on our website.
1. Warranty:
Partstronic warrants all parts sold on our website to be free from defects in materials and workmanship for a period of ninety (90) days from the date of purchase. This warranty is limited to the original purchaser and is non-transferable.
What's Covered:
- The warranty covers any malfunction or failure of the part due to a manufacturing defect.
What's Not Covered:
- Damage caused by misuse, improper installation, negligence, modification, or accident.
- Parts that are worn out due to normal use.
- Software or software compatibility issues.
- Cosmetic damage that does not affect the functionality of the part.
2. Returns:
You may return any unused and unopened parts within thirty (30) days of purchase for a full refund.
How to Return an Item:
- To initiate a return through the Product Returns / RMA section of your account dashboard. After submitting the request, you will receive an email confirmation with the return request number
- Use the issued Return Merchandise Authorization (RMA) number and instructions to return your parts.
Return Requirements:
- Returned parts must be in their original packaging and include all documentation and accessories.
- A copy of your invoice or packing slip must be included with the return.
- You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).
Refunds:
- Refunds will be processed within 5 business days of receiving your returned parts.
- Refunds will be issued to the original payment method used for the purchase.
3. Processing Claims:
If you believe your part is defective and covered under warranty, please contact Partstronic customer service at [Phone Number] or [Email Address]. We may require you to provide photos or videos of the damage and a copy of your original invoice. Once we receive your claim, we will investigate the issue and work with you to find a resolution. This may involve:
- Sending you a replacement part
- Issuing a full or partial refund
- Repairing the part (if applicable)
Please note:
- We may require additional information to process your claim.
- Our decision on warranty claims is final.
We encourage you to review this policy carefully before making a purchase. If you have any questions, please don't hesitate to contact our customer service team.